Cancellation and refunds

• From the AgentaOS receipt or invoice email — use the cancellation link.
• Or write to info@fitsensai.com (Petar Nikolovski, Kumanovo, North Macedonia) from the email you paid with.

Cancellation takes effect at the end of the paid period. You keep access until then. There is no automatic refund for unused days.

FitSensai sets the refund policy. If you believe a refund is due (duplicate charge, error, or the service did not activate), email info@fitsensai.com within 14 days with the date, amount, and billing email. We will reply within 7 days.

If you do not get a reply within 7 days, contact AgentaOS as Merchant of Record — they can help as the legal seller. See Why was I charged by AgentaOS.

If the card does not go through, the subscription may become past due. Renewal is retried. If renewal fails, access may be limited until payment is settled.

A dispute with the bank is handled by AgentaOS as the seller of record. Contact us first — it is often faster than a chargeback.